A Taxonomy of Social Cues for Conversational Agents

When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.

Social cue: Age
Communication system: Visual
Cue category: Appearance
Cue Description
The biological age of the appearance of the CA.
Cue example
Old agent visualization (e.g., grey hair), young agent visualization (e.g., shiny skin, full hair).
Cue impact
Age of agent visualization impacts the conversation content (Brahnam, Angeli 2012), motivation and performance on a task (Shiban et al. 2015). Furthermore, young looking agents were preferable than old looking ones (Cowell, Stanney 2005).